Privacy Policy

Last Updated: October 2025

drovantisnebula ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our social casino platform.

This Privacy Policy complies with the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following personal information when you register, use our Platform, or contact us:

Account Information: Name, email address, username, password, date of birth (to verify 18+ age requirement)
Contact Information: Email address, communication preferences
Communication Data: Messages you send to our support team, feedback, and survey responses
Payment Information: If you make optional virtual currency purchases, payment details are processed by third-party payment processors (we do not store full payment card information)

1.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information:

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Data: Games played, session duration, features accessed, virtual currency transactions
Log Data: IP address, access times, pages viewed, referring URLs
Cookies and Similar Technologies: See our Cookie Policy for detailed information

1.3 Information from Third Parties

We may receive information from third-party services you use to access our Platform, such as social media login providers or analytics services.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Platform Services

Provide access to our social casino games and features
Create and manage your account
Process virtual currency transactions
Track game progress and virtual currency balances
Enable social features and interactions

2.2 Communication

Respond to your inquiries and support requests
Send important notices about our services, policies, or account
Send promotional communications (only with your consent, and you may opt out at any time)

2.3 Platform Improvement and Analytics

Analyze usage patterns to improve our Platform and user experience
Develop new games and features
Conduct research and analytics
Monitor and troubleshoot technical issues

2.4 Safety and Compliance

Verify age eligibility (18+)
Detect and prevent fraud, abuse, and security threats
Enforce our Terms and Conditions
Comply with legal obligations and respond to lawful requests
Promote responsible gaming practices

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to provide our services to you
Legitimate Interests: Platform improvement, security, fraud prevention, and analytics
Consent: Marketing communications and optional features (you may withdraw consent at any time)
Legal Obligation: Compliance with laws and regulations, including age verification

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting and data storage providers
Payment processors for virtual currency purchases
Analytics and performance monitoring services
Customer support and communication tools
Security and fraud prevention services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Legal processes (court orders, subpoenas, government requests)
Enforcement of our Terms and Conditions
Protection of our rights, property, or safety, or that of our users or the public
Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Your Privacy Rights

5.1 Rights Under NZ Privacy Act 2020

If you are in New Zealand, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of your personal information (subject to legal obligations)
Complaint: Lodge a complaint with the New Zealand Privacy Commissioner

5.2 Rights Under GDPR (EEA Users)

If you are in the EEA, you have additional rights including:

Data Portability: Request a copy of your data in a structured, machine-readable format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests or for direct marketing
Withdraw Consent: Withdraw consent for processing based on consent
Lodge Complaint: File a complaint with your local data protection authority

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: support@drovantisnebula.co.nz
Contact Form: Contact Us

We will respond to your request within 30 days (or as required by applicable law).

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements
Prevent fraud and abuse

When information is no longer necessary, we will securely delete or anonymize it. Account information for inactive accounts may be deleted after a period of inactivity.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and monitoring
Employee training on data protection practices
Restricted access to personal information on a need-to-know basis

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand or the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection
Other legally recognized transfer mechanisms

9. Children's Privacy

Our Platform is strictly for users 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete that information immediately.

If you believe we have collected information from someone under 18, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. For detailed information about our use of cookies, including your choices regarding cookies, please see our Cookie Policy.

11. Third-Party Links

Our Platform may contain links to third-party websites or services, including responsible gaming resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about new games, features, or special offers. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting us at support@drovantisnebula.co.nz

Even if you opt out of marketing, we may still send you important transactional or account-related communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our Platform with a new "Last Updated" date
Sending an email notification (if you have an account)
Displaying a prominent notice on our Platform

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: support@drovantisnebula.co.nz

Contact Page: drovantisnebula Contact

Data Protection Officer

For privacy-related inquiries, you may contact our Data Protection Officer at: support@drovantisnebula.co.nz

Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with:

New Zealand Privacy Commissioner: www.privacy.org.nz
Your local data protection authority (EEA users)